e2bd Privacy
Policy

Introduction and Scope

e2bd is one of Bangladesh's trusted online gaming platforms. We take our users' privacy very seriously. This privacy policy ("Policy") explains how e2bd collects, processes, stores, and protects personal information about you through its website, mobile services, and related platforms ("Services").

This policy applies to all e2bd services, including live casino, cricket betting, slot games, virtual sports, and all other gaming products. Whenever you register on our platform or use our services, you are considered to be aware of and consenting to the terms of this policy.

This policy may be updated from time to time. For any changes, we will publish an updated version on this page with a new date, and for significant changes, we will notify registered users by email.

Types of Information Collected

e2bd collects two types of information: (a) information you provide yourself, and (b) information collected automatically. Details are outlined below.

2.1 Information You Provide

• Full name (in Bengali or English)
• Email address and mobile number
• Date of birth (for age verification)
• Residential address
• Identity document details (as part of the KYC process)
• Payment method details (bKash, Nagad, Rocket, Upay, bank account)
• Security questions and password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language settings
• Site access time and page browsing history
• Game history, betting details, and transaction records
• Cookies and session tokens
• Login time and approximate location-related information

2.3 Information Received from Third Parties

In some cases, e2bd may receive limited information from third-party payment processors or identity verification agencies. This information is used solely for fraud prevention and security purposes.

Purpose of Data Use

e2bd uses your personal information only for specific and lawful purposes. The purposes for which we use your information are described below:

3.1 Account Management and Service Delivery

• Completing the registration process and keeping accounts active
• Login authentication and security verification
• Processing and verifying financial transactions
• Providing bonuses and promotional offers
• VIP program management

3.2 Security and Compliance

• Completing identity verification (KYC)
• Preventing fraud, money laundering, and other financial crimes
• Age verification (21 years or older)
• Enforcing responsible gaming policy
• Processing self-exclusion or limit-setting requests

3.3 Service Improvement and Communication

• Analyzing and improving platform performance
• Providing customer support services (24/7 live chat and email)
• Sending notifications about important policy changes or security matters
• Personalizing your gaming experience based on your preferences

Data Storage and Security

e2bd has adopted industry-standard technical and organizational measures to ensure the security of your personal information.

4.1 Technical Security

• All data is transmitted via SSL/TLS encryption
• Sensitive information stored in databases is kept in encrypted form
• Passwords are stored in hashed form and are never readable in plain text under any circumstances
• Regular security audits and vulnerability assessments are conducted
• Firewalls, intrusion detection systems, and anti-fraud technology are active

4.2 Data Retention Period

e2bd retains your personal information only for as long as necessary. For active accounts, data is retained while the account remains active. Even after an account is closed, certain information may be retained for the period required by applicable law for legal and regulatory purposes. Financial transaction records may be retained for an extended period.

Data Disclosure and Sharing

e2bd never sells your personal information to third parties. However, limited information may be shared in specific circumstances.

5.1 Trusted Service Providers

Limited necessary information may be shared with trusted third parties who assist in operating our platform (such as payment processors, cybersecurity firms, and KYC verification providers). These third parties operate under strict confidentiality agreements and are not permitted to use your information for their own purposes.

5.2 Legal Obligations

Information may be disclosed as necessary to comply with court orders, lawful requests from investigative authorities, or other legal obligations. In such cases, e2bd will always provide only the minimum information required.

5.3 Business Transfers

In the event of a business restructuring or sale of e2bd, user information may be transferred, but the new entity will be obligated to process the information under this same privacy policy.

Cookies and Tracking Technologies

e2bd uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality.
• Functional Cookies: For your language preferences, game settings, and personalized experience.
• Analytics Cookies: For analyzing platform usage and improving services.

6.2 Cookie Control

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may cause some services on our platform to not function properly.

Your Rights

e2bd ensures its users the following rights over their personal information:

• Right of Access: You may request a copy of your personal information held by us.
• Right of Rectification: You may request correction of any inaccuracies in your information.
• Right of Erasure: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Data Portability: The right to request your information in a readable format.
• Right to Object: The right to opt out of marketing communications or to object to the processing of your information.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat support. We will generally respond to your request within 30 business days.

Protection of Minors

e2bd is a platform operated exclusively for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be securely deleted.

International Data Transfers

e2bd primarily serves users in Bangladesh. However, our servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, e2bd ensures that the information remains protected in accordance with the standards of this privacy policy.

All international data transfers occur through encrypted channels, and the receiving party is contractually bound to maintain appropriate security measures.

Responsible Gaming and Data Use

e2bd is committed to responsible gaming. To this end, we may analyze your gaming behavior in order to identify potentially problematic gaming patterns and offer you support.

Data from this analysis is strictly protected and used solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes and Updates

e2bd reserves the right to update this privacy policy at any time. For significant changes, we will update the "Last Updated" date at the top of this page. Registered users will be notified by email for major changes.

Continued use of our platform after a revised policy is published will be considered as your consent to the updated policy. If you do not agree with a policy change, you have the right to close your account.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week (in Bengali)

We take all privacy-related requests seriously and will work to resolve them as quickly as possible.